Frequently Asked Questions

Why should I take out a short term payday loan with

Short term payday loans are designed to help out when there is a sudden and unexpected need for extra money. For example, if payday is still a week away but you have run out of money for the gas meter. Whatever you need the money for, a payday loan is here to help.

How does it work?

Short term payday loans are in effect quick cash transfers when you need them. The process of getting the cash is simple and is as follows:

  • Fill in the application form, which you can find on our website.
  • Go through our verification process including background and credit checks and an affordability assessment
  • When you need a cash loan, make a loan request at
  • Funds will be deposited to your bank account within our office hours

Do I have to pay to register?

There are no registration fees. During our verification process we need to charge and then refund about £1 on your debit card. You must therefore ensure that during this time your registered bank account is in credit.

Who can get a loan?

You must be at least 18 years old, be a UK resident, with a bank account, debit card, mobile number and an email account. You must also have enough money to repay the loan on the agreed date. If you do not think you will be able to repay your loan on time then please do not apply.

What information do I need to provide?

In order to process your application we will need the following:

  • Personal information
  • Details of your income
  • Your bank details

This allows us to confirm your identity and make our internal checks. During our authorisation process we assess whether our service is the right one for you. It also helps us with the collection of loan repayments and ensures speed and security. It is very important that the information you provide is up to date and accurate.

Is there a minimum age limit?

You have to be 18 or over to apply for a short term payday loan with For full details of all our legal requirements and information on how your personal information is stored and used please refer to our Terms of Use.

Does bad credit rating mean it is impossible to get a loan?

There are two situations where loan applications will automatically be rejected. These are for people who have been bankrupt or who have been visited by debt collectors over the past 18 months. All other applications will be considered, subject to a background and credit check.

I have an existing loan with another provider; can I still register with you?

Yes you can, but please bear in mind that we offer short term loans which are designed to be a temporary solution for urgent, unexpected expenses. They are not designed to be a long term financial solution. Please remember that you will have to repay a loan after seven days.

Do I have to have a computer when applying to you?

No. All you need is internet access. Therefore if you have an internet enabled phone you will be able to register.

I don't have a bank account of my own, is this an issue?

You must have a bank account of your own to get a loan. This is because, for legal reasons, we cannot supply our services to anyone operating an account for a third party. You must use your own account and registered debit card on your application form.

Can I use a credit or cash card to register?

No. You must use a personal debit card to register. Anything else will be rejected.

If I have recently started work or changed jobs, can I get a loan?

We will need to review your account and get back to you on your eligibility for a loan following a change in employment status. In the first instance please contact us to update us with your new details.

Will I need to send you anything to accompany my application?

From time to time we require copies of your bank statements from the last three months or payslips.

How quickly can you give me a loan?

We only process loan applications during working hours. As long as you have supplied us with accurate and up to date information the approval process should be quick. If any of your information is found to be false your application may be rejected.

Will I receive a text informing me the loan has been made?

You will be informed of any approved loan by email and text.

If I get paid on the 25th of a month, when should I apply for a loan?

Work back 30 days, as this is the period our loans operate over.

My registration form is not being accepted.

This probably means you already have an account with us. If you need to update your details please contact us. Please ensure that all the information you provide is accurate and up to date.

Your site says I am already registered

If you have registered with us in the past you cannot reapply. To update your account details with your new information please email us at or use the Contact Form or call us on 0871 986 0220 (calls charged at 10p/min) with the relevant information.

Occasionally this message might mean that your application process is still undergoing the approval process.

One final reason may be that someone else has created a account using your personal details. If you suspect this to be the case we suggest that you email us at support@bongaloans.comor use the Contact Form on our website to let us know. We will then make a thorough investigation.

I have changed my mobile number, how can I update my account details.

Please contact us. Include your full name, address and previous mobile number when contacting us. After your account has been updated make sure you use your new mobile number when applying for a loan.

How do I update my address details?

Your account information must be accurate and up to date. Therefore if you have changed your address please contact us so we can update our records or update the address online.

When I logged on to my account it showed "Thank you, we are now processing your application". Do I need to do anything?

This means that we are carrying out background checks. We will let you know when this is complete by emailing or texting you.

Will you let me know if my application has been accepted?

Of course we will. Once your application for a short term pay day loan has been accepted you will receive an email and text message from us to inform you.

Can I cancel the Credit Agreement, if so how?

You have the right to cancel the Credit Agreement within 14 days. To do this you must give us notice in writing using the following methods:
By post: BB Credit Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH
Via our website: Fill in the Contact Form on the Contact Us page
Call us on 0871 986 0220 (10p/min)

Please note that if you cancel after we have loaned you money you are still required to repay all the loan money, plus any interest and additional fees incurred.

What are your opening hours?

Our opening hours are 8:30 a.m. to 5:00 p.m. Monday to Friday. Closed on bank holidays.

What is your email address?

Please send emails to

What is your phone number?

Our phone number is 0871 986 0220. Calls are charges 10p/min. If you would like to request us to call you then please email us at or use the Contact Form on our website.

What is your postal address?

Our postal address is: 3rd Floor, 207 Regent Street, London, W1B 3HH

Which text number should I use?

Please use 68899 for all text messages.

What are your charges for texts?

Text messages you send to us (BONGA OK, BONGA NEWPIN) are charged at Standard Network Rate.
All text messages you receive from us are free of charge.
Help: 01752 484 333 (SMS billing queries only)

How do I have to formulate my text messages?

All texts to must be sent to 68899. Help: 01752 484 333 (SMS billing queries only)
Our system recognises all the following text messages:

  • BONGA NEWPIN - to request a new PIN for your account (price: Standard Network Rate)
  • BONGA OK - to unbar your mobile number (price: Standard Network Rate)
  • STOP - to opt out of marketing (price: Standard Network Rate)

Does my text have to be in upper or lower case?

You can use either.

All my texts are being returned. What should I do?

There are various reasons why your texts may not be working:

  • Your account has not been activated – You can only send texts once the account has been activated
  • Your number has been barred by our systems for some reason. To lift it text BONGA OK to 68899 (price: Standard Network Rate)

If neither of the above applies and you are still experiencing problems please contact us.

I need a new PIN code, how do I get it?

New PIN codes can be supplied if you have lost or forgotten yours. Simply text BONGA NEWPIN to 68899 (price: Standard Network Rate). A new PIN code will then be sent directly to your mobile as a text message (free of charge). Help: 01752 484 333 (SMS billing queries only).

My PIN hasn't arrived, what should I do?

If you haven't received your PIN please contact us. It could be that you incorrectly entered your mobile number on your application form so please make sure you include your correct mobile phone number.

When do you collect loan repayments?

On the due date Bongaloans does not try to collect the loan repayment automatically. The loan has to be repaid online by clicking the ’Repay the loan’ button. Should you have any problems with the repayment then contact Bongaloans for more information and alternative payment methods.

Do I have to pay by debit card?

All loan repayments must be settled using the debit card registered to you. We are unable to accept any other form of repayment such as cheque or credit card. However if you cannot pay by any other means please contact us and we'll give you our bank account details so you can make a cash payment in the bank.

Can I use different debit cards to make loan repayments?

Yes. Just inform us of your new card details and we'll verify your new card.

I tried to repay my loan online, but the payment failed.

There are two main reasons why this might have occurred:

  • When we tried to collect your loan, your bank may have denied the request. The usual reason for this is that either the bank blocked the transaction or there is not enough money in the account to honour the request. Please make sure you have enough money in your account to cover the repayment and contact the bank to authorise the payment.
  • Your debit card details may have changed. If this is the case please email as at or call us on 0871 986 0220 (10p/min) as soon as possible so we can update your account details. Please note that our terms and conditions state that we can only accept repayments from the personal debit card which you have registered with us. We are happy to provide you with our bank details for a BACS or cash payment as well if you are unable to use your card.

I have a new debit card, how can I update my account details?

Please contact us to update your card.

Can I use a bank transfer to repay my loan?

Yes. Just let us know well in advance and we'll send you our bank details.

Can I make an early repayment?

Yes you can. To make the payment, log in online or contact us.

Can I extend the period of my loan?

Yes, you can extend your loan for a maximum of two times. Please read the Information Sheet (links to a PDF file) before rolling over the loan. Please note that extending a loan over a long period of time can be very expensive hence we have to restrict the number of times we extend the loan. If you are in financial difficulties then please contact us to discuss your options.

How much can I borrow?

You can borrow from £100 up to £1,000 and for 30 days (round figures such as £100, £200, £300). Please choose the amount that is affordable for you to repay on the due date.

I have an account with you, how do I get a loan?

Simply log in online at

I have already had a loan from you and would like another – do I need to register again?

No. A new loan can be issued as soon as any outstanding loans or fees have been repaid, just log in online.

If I have already repaid a loan, when can I get a new one?

Once we have received your loan repayment you can then apply for a new one. Simply log in online at to make a request. Keep in mind that payday loans are meant for short-term use and are not a solution for long-term financial difficulties.

How is the money sent to me?

We use the Faster Payment system to transfer loan advances. Please note that while most larger financial institutions operate this system, which allows you to access your money within 2 hours, some smaller banks have yet to implement it. In such cases it can take up to three days for the loan money to arrive in an account. We will inform you if this applies to you so you can plan accordingly.

How do I know when the loan money is in my bank account?

As soon as we have authorised the bank transfer we will let you know by text and by email. However you should be aware that this does not always mean that you will be able to instantly access the money. The amount of time this takes depends on your bank – some will give instant access, others have a two hour waiting period. If your bank does not use the fast transfer system, then the delay could be longer still – up to three days. However rest assured that we will inform you if this is the case so that you can plan accordingly.

How long will I have to wait for the loan money once I have requested it?

If you request your loan during our normal working hours, we'll make the loan transfer shortly after receiving your request. In fact how fast you get the money depends on your bank rather than us! Some banks will give instant access; others have a two hour waiting period. If your bank does not use the fast transfer system, then the delay could be longer still – up to three days. However rest assured that we will inform you if this is the case so that you can plan accordingly. If you apply outside our office hours (standard working hours Monday-Friday), then you will have to wait as we only authorise loans during working hours.

Can I get a loan on public or bank holidays?

No, as we only operate during standard working hours Monday-Friday. How fast you get the money actually depends on your bank rather than us.

Do you send anything in the post to my home address?

If you do not repay your loan on the due date then a Default Notice can be sent to your home address. Please refer to our Privacy Policy for full details on how your personal information is stored and used.

If I didn't repay my loan on time does that mean I won't be able to get another one in the future?

No. You might still be eligible for another loan even if you were late in repaying your loan. However if you have an outstanding loan which remains unpaid then we will involve a debt collection agency. If we have to do this then your credit rating could be affected. If you credit rating is downgraded then your next loan application may be refused.

How do I log in to my account?

Your log in details for your account consist of the PIN which was sent to you when you registered and the mobile phone number you used when registering. Please make sure you keep a record of these details in a safe place. If any of your details have changed please email us at or use the Contact Form to let us know so we can update your account.

If you have only just applied and your application has not been accepted it may be that you are not yet able to login. Contact Bongaloans by email or via Contact Form or call us on 0871 986 0220 (calls charged at 10p/min) and we will be able to help you with any issues and update your account details if your circumstances change. You will not be able to log in to your account until your application has been accepted and approved. If you continue to have issues logging in please let us know so we can help to resolve them. You can do this by emailing or using the Contact Form or or call us on 0871 986 0220 (calls charged at 10p/min).

How do you ensure that my personal and financial details are protected?

Rest assured that we take security very seriously and will protect your account details and personal information. Our Privacy Policy contains information on how your personal details are used, so we suggest you read this thoroughly to answer any questions or queries you might have.

Which industry watchdogs regulate

We are regulated by the Financial Conduct Authority. We are registered under the Money Laundering Regulations 2007.

Will my credit rating be affected if I take out a loan with you?

Only if you don't repay the loan! If you don't repay a loan taken out with us, then this information will be sent to the credit agencies and will be recorded by them on your credit history. If a debt collection agency has to become involved then your credit rating will definitely be adversely affected.

How long does it take to receive an answer whether my application has been approved or not?

We will process Your application as soon possible, but no longer than within 24 hours.

How long does it take to receive a reply to my email?

We will reply to Your email as soon as possible, but no longer than within 24 hours (do note that we operate from Monday to Friday).

What happens if I do not repay the loan on the due date?

The charges and interest applied if the loan is not paid nor extended on the due date*:

Interest starting from the 1st day of the loan being overdue Interest rate as stated in the Credit Agreement
Late payment charge if the loan is overdue for 6th day £15

* If the Credit Agreement was signed before 2 January 2015, please refer to your Credit Agreement for the structure and application of charges and interest.

Do note that in order to repay the loan on the due date you would need to go to, log in and press the button ’Repay your loan’. If you wish to roll over the loan then the same procedure applies, but the button to use is "Extend your loan" (this can be done for a maximum of 2 times).

All the charges are pointed out in the credit agreement and it is important that you read and understand the agreement before signing it. If you have any questions then please contact us before signing the agreement via email, use the Contact Form or phone 0871 986 0220 (10p/min).

Your credit rating may be downgraded and a default may be registered if the loan remains unpaid. If you continue to fail to repay the outstanding balance then you may end up with a County Court Judgement. We would strongly urge not to apply for a loan if you do not think you will have enough money to repay on time.

Implications of non-payment

If the loan repayment is not received, then the outstanding debt will passed to MIL Collections Ltd, Palace Building, Quay Street, Truro, TR1 2HE.

Disclosure of renewal policy

If your account was closed previously, but you wish to reapply, then contact us by email or by phone (0871 986 0220 (10p/min)). Do note that you can have only have one application so if you wish to reapply then you do not need to start a new application. If the details have changed since you last applied then please notify us as the information in the application is the basis for making a decision regarding the approval.

txtNation support

44 (0)208 820 5234 and Helpline: 01752 484 333 (SMS billing queries only)